After Sales FAQ
: What is the benefit of registration?
: Setup an account today to start personalizing your shopping experience. With an account you can conveniently maintain your account information, check the status of your recent orders and much more.
: How to order the goods you need?
Welcome to visit our website, you can browse the product by free.
2. Add to cart
If favorite product you are interested in, you can read the instruction and details on that page, when attending to purchase it, please click the "Add to cart" button.
3. Check out
Check out and confirm the products that you order, If you want purchase more products just click the button as "CONTINUE SHOPPING" and unnecessary to login again. You can reset what you want to order also in this page.
: How do I track my orders?
: We usually deliver your package within 1-2 days after we get your payment, and give you tracking number within 1-3 days after we deliver your package. (That means, we will provide you with the tracking number within 2-4 business days after you pay for it.).Plus, you can refer "order track" page, we will renew the tracking information on time.
If shipping method is EMS, You can track it on http://www.11183.com.cn/english.html
If the shipping method is Hong Kong Post, You can track it on http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
: Where do you ship from and how many days arrive USA?
: We ship the pills from china by EMS.Normally it need 7-15 days! We bear all losses if you can not receive it during the transportation course. We will refund total money to you!
: What is the various order status mean on your website?
: Your payment has not finished or paid unsuccessfully, please contact your bank or change payment methods and try again!
: The payment is still processing by Gateway Company now!
: Payment paid successfully and is waiting to ship now!
: The orders shipped from us and are processing by post office now. Please note it can not be tracked on the site at this moment. Normally the processing time need 1-3 days.
: The item shipped out from our country .It can be tracked on the website now, please find the tracking address here, and enter the tracking number.
: Customers already signed the item.
: Post office dispatched the item unsuccessfully. It may caused by wrong address or phone, please contact post office yourself as soon as possible!
: Reshipped item has already arrived.
: payment refunded already.
: The item has been shipped back to us; please contact us to reship it as soon as possible.
: Why do you fail to pay via Credit Card?
: We are using Ctopay online processing system which accepts the following major credit cards:
For normally, our credit card payment system (Visa Card) can accept most countries in the world. If your payment is failed, and receive a notice email contained one of following reasons:
We do not process customers in this country;
Risk denied the transaction;
missing zip code;
Transaction declined by bank;
Invalid Credit Card number (parameter credit card number).
Please read the reason possibly, and then fix the problem and try to pay again:
1. please pay attention to whether there is any discrepancy between the billing country and card issuing country. If there is, the transaction can be regarded as one of high risk and declined by the bank. In case you will be led to the issuing bank authentication page to select if you want to finish the VBV enrollment, please just click "no thanks" and proceed to processing. Most of card holders were led to that page and simply closely and that's why the approving rate is kind of low. Actual even you were directed to that page, you can still make progress.
2. Only one successful transaction is accepted in 24 hours from one IP, card or email. You can try on another IP and with another card and email. This is due to the bank's risk control for blocking possible fraud.
3. The customer's credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.
4. Uncompleted transaction procedure by customers if no order can be found in our system, i.e. no Ref.NO.is generated in our system that means the relevant customer has not finished the transaction flow .These transactions are stopped on the way to the payment gateway.
5. Rejection by the card issuer Reasons for the rejections: uncompleted card information entered or entered in wrong format (for example, uncompleted information about email and address, non-ISOstandard country code, wrong 3D etherification code entered); card expired; insufficient balance in card; listed card of risk (for bad transaction history, or being blacklisted by bank and so on); unaccepted zone card by the bank (credit cards from isolated countries are not within the white list).
Transaction failure occurs due to varied causes. When it occurs the bank payment manipulation page will indicate the failure hint. If any transaction failure cause sent by the bank to the merchant, the merchant can find it in his own administration system.
: Can I pay by PayPal in your website?
: Because of the bank's risk control, not every buyer can pay successfully by Credit Card. We sometimes, therefore, also accept the PayPal payment, but you can not pay by PayPal directly in our website, If you want to pay by PayPal, please contact us firstly with e-mai: firstname.lastname@example.org
: How do I do if I can not receive the item during various reasons?
A. Due to the transportation problem, the customer can not receive the order. Our company undertakes all the responsibility for the reasons below:
1.Due to the freight company, the customer can not receive the goods. You can choose full refund or redelivery.
2. Due to our wrong operation, wrong products are sent out. You can choose full refund or redelivery.
3. Due to our wrong operation, products are missed to deliver. You can choose full refund or redelivery.
B.Our company undertakes part of the responsibility for the reasons below:
1.Customer submitted incorrect delivery information, which caused the parcel, fails to be delivered or undeliverable. Customer needs to pay the shipping fee if you want redelivery. If you choose refund, we can only refund the shopping price.
2. Customer submitted the delivery info right but failed to deliver for three times by the post office. When the parcel is returned, customer needs to pay the shipping fee if you want redelivery. If you choose refund, we can only refund the shopping price.
3. Customer refuses to sign up the parcel; we will refund the shopping price only. We will give you suggestions about the hot products, please choose the products you want carefully as you will be take care of the marketing and overstocking of products. We can not accept return due to reasons beyond quality problem.
: Is your website secure? I don't like putting my credit card information on the internet.
: We are using Money bookers and Ctopay online processing system which accepts the credit cards payment. All credit card details are processed by Money bookers or Ctopay in a top secure environment with SSL encryption mechanisms to protect your online transmission. So please set your heart at rest to shop in our website.
After Sales FAQ
1. How can I cancel my order, before and after payment?
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support.sammydress.com as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at support.sammydress.com and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
2. How can I return purchased items to skmen?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at support.skmen.com, please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
The return or RMA process can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.
3. Under which circumstances would an item be able to be exchanged or returned?
At skmen, we pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or miss-shipment.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 7 calendar days after receiving the garment â€“ it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
4. Where do I return the item?
After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our headquarters in Shenzhen, China. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.